Returns, Exchanges & Refunds
Every Meshara product is carefully checked before dispatch. However, if your order reaches you in a visibly damaged or defective condition, we will be happy to assist you.
Eligibility for Return or Replacement
Returns or replacements are accepted only when the product received is visibly defective, damaged, or incorrect at the time of delivery.
We currently do not accept returns or exchanges for reasons such as change of mind, personal preference or where the product has been used, altered or damaged after delivery.
Unboxing Video Requirement
To help us verify transit-related damage and provide a fair and quick resolution, please record a clear, uninterrupted unboxing video when opening your parcel.
The video should:
- begin before the package is opened;
- clearly show the outer packaging;
- show the opening of the parcel;
- provide a clear 360° view of the product and packaging;
- clearly capture the defect, damage or incorrect item.
The unboxing video may be required when raising a damage claim.
Reporting an Issue
If you receive a damaged, defective or incorrect product, please contact:
within 3 days of receiving your order.
Please provide:
- your order number;
- photographs of the product;
- the unboxing video;
- a brief description of the issue.
Our support team will review the request and guide you through the next steps.
Replacement
Where the claim is approved and replacement stock is available, Meshara may provide a replacement of the affected product.
If an appropriate replacement is unavailable, a refund may be offered instead.
Return Condition
Any product approved for return must be sent back in its original condition, along with its original packaging and accessories, if applicable.
Products that have been worn, used, altered or damaged after delivery may not be eligible for return or replacement.
Refunds
Refunds will be processed only after the returned product has been received and inspected by our team, where a physical return is required.
Once approved, the refund will be initiated to the original payment method used for the order.
Your bank or payment provider may require additional time to reflect the refund in your account after it has been processed by Meshara.
Shipping Charges
Original shipping charges, where applicable, are non-refundable, except where required because Meshara sent an incorrect product or where otherwise applicable under law.
Lost-in-Transit Orders
All Meshara orders are insured during transit.
If a shipment is officially confirmed as lost by our logistics partner, customers will be offered either:
A replacement product, subject to availability, or
A 100% refund of the amount paid for the lost order.
We aim to provide the appropriate resolution within 1–2 working days after the shipment is confirmed lost.
Need Help?
For any questions regarding returns, replacements or refunds, please contact: